Meet Our Team
Heather D. Blease, Founder and CEO
Heather D. Blease founded SaviLinx in 2013 on Brunswick Landing, the former Brunswick Naval Air Station. As CEO of SaviLinx, she has ushered the company through rapid growth serving both commercial and federal clients out of Maine and Mississippi. Blease was the founder and CEO of Envisionet in 1995, a company that grew from start-up to more than 2,500 employees and was recognized as one of the fastest-growing companies in the Maine technology economy.
Heather has garnered many awards for her achievements, including the?USWCC Growth Master award, the MRRA Most Innovative Business, and ranking #28 on the 2017 Inc 5000 Fastest Growing Private Companies. She is a Maine native and graduated from the University of Maine with a degree in Electrical Engineering.
Dana Seamon, VP of Operations
Dana Seamon oversees operations for SaviLinx, where she is responsible for implementing strategies and tactics to help customers reach their goals based on targeted KPIs. She oversees the development of SaviLinx’s proprietary analytics platform, SEIMS, which helps companies view customer service performance metrics across multiple parameters and databases. A graduate of Penn State, Seamon has more than 15 years of contact center management, including as VP of Global Operations for NexxLinx. She joined the SaviLinx team because, “I believe in what we are doing.” She lives in North Carolina with her Marine-veteran husband and daughter.
Paul Crockett, Director of IT and Facilities
Paul Crockett has two facets to his responsibilities for SaviLinx – architecting and deploying the information technology used throughout the company, and managing the company’s physical facilities in Brunswick, Maine and Hattiesburg, Mississippi. He started his career in technology at Digital Equipment Corp., where he met SaviLinx Founder Heather Blease. He worked with them again as Chief Technologist at EnvisioNet, and also served as an IT director for a nonprofit firm in Maine before joining the team at SaviLinx. Crockett has a range of IT expertise, including with the networking, telecommunications, and cloud-based technologies used to deliver services to SaviLinx’s customers. He has renovated numerous houses, and uses his knowledge of carpentry, HVAC, and electrical work to manage tradespeople at the SaviLinx facilities. When he’s not at SaviLinx, he manages a home inspection business, serves as Chairperson on his town’s board, and helps his wife run her bakery, Hello Good Pie. The couple are self-described “foodies” who enjoy food and wine adventures.
Andrea Georgian, Director of HR
Andrea is responsible for SaviLinx’s most important asset -– our human resources. She heads up all aspects of HR for the company, including developing programs and policies that support SaviLinx’s team while ensuring the company is in compliance with all federal and local regulations. Prior to being promoted to this role, Andrea was Training and Employee Relations Manager where she helped establish?SaviLinx University, a portfolio of learning opportunities to foster personal and professional growth among our team. She continues to work closely with employees to ensure that SaviLinx’s culture is well aligned with our Guiding Principles and to instill our core values of respect, integrity, and excellence. Andrea is a SHRM Certified Professional and has completed OSHA training. She graduated from Bates College and earned a Masters in Education from Lesley College. Outside of work, she and her husband tag team managing four children and their adopted rescue dog from Mississippi.
Edward Peterson, Controller
As Controller, Edward Peterson oversees SaviLinx’s finance department. He guides the company’s financial decisions by establishing, monitoring, and enforcing all financial policies and procedures, and is responsible for payroll, accounts payable/receivable, budgeting, tax compliance and financial analysis.? Eddie started his career with PricewaterhouseCoopers and has held various accounting and finance positions of increasing responsibility at large companies including L.L.Bean and Sony Online Entertainment. Most recently he was the Director of Finance at a Maine non-profit helping to improve the healthcare for all Mainers. Eddie is a CPA and graduated from the University of Southern Maine.? He lives in South Portland with his wife and three daughters.
Amy Bergeron, Recruiting Manager
Amy is responsible for recruiting the talent that powers SaviLinx – our Tech Support and Customer Service Agents. In addition, she manages the company’s benefits and program enrollments. She joined SaviLinx with experience in contact center recruiting and human resource management, and knows how to find the right people to take care of our clients and their customers. Amy thrives in a high-paced environment and says she “jumped at the chance” to join SaviLinx. She loves helping the company as well as the people she meets through the interview process.
Pat Colwell, Client Success Manager
Pat works directly with prospects and clients to design solutions that meet their customer service needs. He acts as a bridge between SaviLinx Operations and clients to ensure that they receive the highest possible value from our solutions. He loves problem solving and creating win-win situations that work for clients and SaviLinx alike. He joined the company after multiple business development roles. Pat also represented his community for eight years in the Maine House of Representatives, including serving as Speaker of the House. In his spare time he records and performs with two bands: Pat Colwell and the Soul Sensations, and the Colwell Brothers.
Cristy LaFortune, Program Manager
Cristy manages a team of tech support agents at SaviLinx and is responsible for ensuring that they deliver the best support for the client. This means everything from developing and monitoring deadlines, budgets, and activities for the team as well as guiding them and the company on how best to manage resources and prepare for change. Cristy joined SaviLinx with more than a decade of call center experience. After her first phone interview, she put her house on the market and relocated: “The best decision I have made.” She is driven by results, and is motivated by solving problems. In her spare time, she spends time with her Springer Spaniel Patsy and her fiancé.
Daniel Scott Murray, IT and Facilities Administrator
Dan’s role at SaviLinx is to ensure that the SaviLinx team has the right information technology they need to do their jobs, and to keep it up and running. In addition to managing the company’s hardware, software, network, servers, and firewall, Dan is responsible for the day-to-day management of SaviLinx’s 30,000 square-foot headquarters facility. His favorite part of the job is the pace – he is always on the go. Dan has been with SaviLinx since it opened its doors. He worked with CEO Heather Blease at her former firm and was eager to be on the team that launched SaviLinx. In his spare time, Dan is a professional graphic artist who regularly contributes work to DC Comics, including Superman logo designs.
Savi, Chief Feline Officer
Savi joined the SaviLinx team at the request of employees, who indulge him with toys and soft spots to snuggle throughout the Brunswick, Maine headquarters. While team members are able to bring their pets to work, Savi is a pet to all. He is a free-range cat who patrols the entire office, often observing from the tops of cubicles.
Savi brings a wealth of experience in his tenure as Chief Feline Officer, including expertise in rearranging desk items (often during the middle of the night shift), angling for affection, and posing for photos. He shares deep thoughts regularly via the SaviLinx Facebook page. While he believes that he is feline enough for the entire office, he welcomes the presence of his step-sister, Lynx, who shares feline duties of providing affection and office hijinx.